Pai Secure Screen Protection – 6 Months Screen Damage Protection Plan
Pai Secure Screen Protection – 6 Months Screen Damage
Protection Plan
Accidental Screen Damage Protection Plan
1. Screen
Damage Protection Plan (“Plan”)
This accidental screen damage protection governs the support
process for screen (also referred to as display, touch screen, touch panel)
damages to Device sold by Pai International/Pai Mobile in India and in its
original packaging. This plan is not covers other than screen/Display/Touch
Screen (Mother board, camera, camera Glass, back Panel, consumable item or accessory like, plugs,
batteries, light bulbs, light covers, software and add-on options incorporated
in a Device are not covered) This Plan is not valid for any products that are
purchased by a customer post a return from the first customer and even in an
unboxed condition
2. Plan Term
Benefits under the Plan begins when you (Customer, who is
the User of the Device) purchase the Plan and ends on completion of Six months
(180 Days) from date of purchase of the Plan (“Plan Term”).
3. Plan
Eligibility
1. This Plan
can be purchased only with purchase of the Device, and subject to the Device
being in its perfect working condition
2. The terms
of this Plan, the original sales receipt for your Plan, the original sales
receipt of your Registered Device, the proof of your identity provided at the
time of raising a Screen Damage Repair Request,
3. The
benefit of accidental screen damage protection provided by the Plan is
additional to the benefits provided by the manufacturer’s warranty
4. One (1)
Time screen damage repair instance per Registered Device is allowed during the
term of the Plan. All subsequent Damage Repair Request if any, shall be
considered for paid repair only
4. Plan
Details
1. “Registered”
Device
No registration required, on purchasing of plan with handset
automatically covered under “Pai Secure Screen Protect – 6 Months Screen Damage
Protection Plan”
2. Customer
The purchaser of the Registered Device whose name is
mentioned on the purchase Invoice is the Customer. The purchaser’s immediate
relatives or the recipient of the Registered Device as a gift, can be the users
of the Registered Device. If the purchaser is a company, Customer shall mean
any representative/employee of the company authorized to use the Registered
Device
3. Benefits
Value
Maximum Benefits Value is equivalent to the one-time cost
incurred for screen replacement, during the Plan Term. Only one Screen Damage
Repair Request per Device is allowed during the Plan Term. Any other repairs
during the Plan Term or all subsequent repair requests shall be considered as
paid repairs only, and the Customer is liable to make payments for such repair
requests if undertaken through Pai International. There is a Processing Fee
charged on approval of the Damage Repair Request as below.
Scope of Service under the Plan
Provided the Registered Device is handed over to Pai
International or its authorized Service Partner in its entirety during the
Damage Repair Request Process & that beneficiary have submitted the
documents as desired under the Plan, the following conditions would be
considered under the Plan.
Device Invoice Price (Range) Processing
Fee
Up to Rs 50,000 Rs 999
> Rs 50,000 Rs
1,999
Inclusions
If the Registered Device:
1. Suffers
accidental physical screen damage like broken, cracked or shattered screen*
Exclusions
The Plan will not cover:
Any loss or damage to the Registered Device:
1. due to
fluid accidentally entered the internal circuitry, resulting into stoppage of
the Registered Device & resulting into the screen damage
2. due to
Intentional act or willful neglect
3. arising
before or after Plan Term
4. under
mysterious circumstances including lost or stolen
5. due to
hire or loan of the Registered Device to a third party or if ownership is
transferred
6. due to
unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive
Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
7. caused by
incorrect storage, poor care and maintenance, careless use, gross negligence,
incorrect installation and incorrect set-up
8. due to
serial number that has been altered, defaced or removed, or has been modified
to alter its functionality or capability without the written permission of
Manufacturer
9. due to
any experiments or tests and/or alterations resulting to any abnormal
conditions of the Registered Device
10. a
product/accessory that is not the Registered Device
11. operating
the Registered Device outside the permitted or intended uses described by
manufacturer
12. service
(including upgrades and expansions) performed by anyone who is not an
Authorized Service Centre (“ASC”) of Manufacturer, or any failure/damage caused
outside the Indian territory
13. Third-party
products or their effects on or interactions with the Registered Device or the
software
14. Recalls or
modifications to the Device
15. Consequential
loss of any kind or description including wear & tear, or otherwise due to
normal aging of the product or manufacturer defect
16. Cosmetic
damage to the Registered Device including but not limited to scratches, dents
and broken plastic on ports
17. Loss or
damage covered by supplier, dealer or manufacturer’s limited warranty
18. Any loss
affecting to SIM card and any ancillary products even if Registered Device
results into complete stoppage of working
19. Issues that
could be resolved by upgrading software to the then current version
20. Your use of
a computer or operating system that is unrelated to consumer software or
connectivity issues with the Registered Device
21. Damage to,
or loss of any software or data residing or recorded on the Registered Device
22. Recovery
and reinstallation of software programs and user data are not covered under
this Plan
23. Any loss or
damage to accessories and panels even if forming part of the standard pack or
to any complimentary or ancillary product/s made available under any
promotional scheme
24. Replacement
of Mother board, camera, camera Glass,
back Panel consumable item or accessory like, plugs, batteries, light bulbs,
light covers, software and add-on options incorporated in a Device for which
the Plan was activated
Special Exclusions
Pai International shall not be liable in respect of loss or
damage to Registered Device relating to or caused due to the following:
1. Loss or
damage due to any experiments or tests and/or alterations resulting to any
abnormal conditions of the Registered Device
2. Loss or
damage due to mechanical or electrical break down or derangement, unless such
loss is accidental damage, and which is not covered within the manufacturer’s
warranty
3. Penalties
for delay or detention or in connection with guarantees of performance or
efficiency
4. Damage
due to the Registered Device which gradually develops flaws, defects, cracks or
partial fractures in any part not necessitating immediate stoppage, although at
some future time repair or renewal of the parts affected may be necessary
Pai International shall not be liable for a damage repair
request if:
1. The
Customer is found to be involved in any way in fraudulent or illegal activity
of any kind whatsoever related to this Plan or Registered Device and/or
2. Due to
the inability of the Customer to submit either of the Damage Repair Request
processing documents or supporting documents required for processing the
request
The Plan shall also not cover a loss:
1. If the
said Screen Damage Repair Request has already been availed once
2. The
Customer is found to be involved in any way in fraudulent or illegal activity
of any kind whatsoever related to this Plan or the Device
In any action, suit or other proceeding where the Risk
Underwriter or Pai International alleges that by reason of the provisions of
the exceptions or exclusions above, any loss, destruction, damage or liability
is not covered by this Plan, the burden of proving that such loss, destruction,
damage or liability is covered shall be upon the Beneficiary
Service Request Process
In the event of damage to the Registered Device, Customer
are required to do the following things:
1. An
Immediate intimation (not later than 72 hours from the date and time of damage)
about the damage should be given to Pai International/ Pai Mobiles at nearest
branch
2. The
event needs to be notified to Pai International/Pai Mobiles with cause or
reason of damage & obtain service estimate towards damage
3. Do not
get the damaged Registered Device repaired unless intimated by Pai
International/Pai Mobiles
4. Documents
required during the Damage Repair Request: (1) Claim form duly filled in with
all the details of the damage, (2) ID proof, (3) Purchase invoice of the
Device, (4) Provide any additional document if required by Pai International or
the risk underwriter to determine the admissibility of the Damage Repair
Request.
Service Fulfillment Process
1. Pai
International provides services through centralized authorized Service center
for the Registered Device, customer are required to wait until Pai
International confirms in writing via an email or on a voice call on your
registered number about the status of the Screen Damage Repair Request and the
next steps expected. Once you are notified & that the service is complete,
you will promptly be notified via email or on a voice call on registered mobile
number. Customer can take back repaired Device from respective Pai
International/Pai Mobiles Branch where customer has submitted the device for
claim/Repair.
2. Pai
International/ Pai Mobiles reserves the right to change the method by which
they may provide repair service to you and your Registered Device’s eligibility
to receive a particular method of service under this Plan. Service options,
parts availability and response times may vary according to the city you live
in
3. Issue, if
any, found post receiving the repaired handset, should be reported within 48
hrs. of the delivery to Pai International/ Pai Mobiles
Customer Responsibilities
To receive service or support under the Plan, you agree to comply
with the following:
1. Provide a
copy of your Registered Device’s original proof of purchase at the time of
raising a Screen Damage Repair Request.
2. Provide
information about the reasons and causes of the damage to the Registered
Device.
3. Provide
identity proof if requested to verify the User or Customer of the Device on
which Plan is activated
4. Provide
identity proof if requested to verify Customer of the Plan at the time of
raising a Damage Repair Request
5. Respond
to requests for information, including but not limited to the Registered Device
serial number, model, version of the operating system and software installed,
any peripherals devices connected or installed on the Registered Device, any
error messages displayed, actions taken before the Registered Device
experienced the damage and steps taken to avoid the damage
6. Follow
instructions Pai International/ Pai Mobile gives you, including but not limited
to refraining from sending Registered Device that is not subject to damage
protection as per the Plan and packing the Registered Device in accordance with
shipping instructions
7. Make sure
to take backup and data residing in the Registered Device. DURING THE
FULFILLMENT OF SCREEN DAMAGE PROTECTION SERVICE, Pai International/Pai Mobiles
OR THE ASP (AUTHORISED SERVICE PROVIDER) MAY DELETE THE CONTENTS OF THE
REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Pai
International/ Pai Mobiles and/or ASPs will return the Registered Device after
the service event the Registered Device was originally configured, subject to
applicable updates. Pai International/ Pai International or the ASPs may
install the latest software updates as part of hardware service that will
prevent the Device from reverting to an earlier version of the operating system
as per. Third party applications installed on the Device may not be compatible
or work with the Registered Device as a result of the Operating System update.
You will be responsible for reinstalling all other software programs, data and
passwords
8. Fill
& submit the claim Forms answering by few questions on the Damage Incident
for raising a valid Screen Damage Repair Request at Branch
9. Providing
any additional documents as may be required by Pai International / Pai Mobile
in order to determine the admissibility of the Screen Damage Repair Request
Transfer of Plan
1. The transfer
of ownership of the Plan for the Registered Device from the Customer to another
party will render the Plan & its benefits null and void
2. If the
Registered Device is replaced under Manufacturer’s Warranty during the Plan
Term, then the replacement Device will be termed as Registered Device, with the
applicable Plan benefits for the remaining period of the Plan Term.
4. Limitation
of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PAI
INTERNATIONAL/PAI MOBILES ITS AFFILIATES AND ITS EMPLOYEES WILL UNDER NO
CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR
CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING,
REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN
THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR
ANTICIPATED SAVINGS, RESULTING FROM PAIINTERNATIONAL’s OBLIGATIONS UNDER THIS
PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF Pai
international AND ITS AFFILIATES AND ITS EMPLOYEES LIABILITY TO YOU AND ANY
SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED ONE TIME COST INCURRED
FOR SCREEN REPLACEMENT OF THE REGISTERED DEVICE. PAI INTERNATIONAL SPECIFICALLY
DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE DAMAGED SCREEN
OF THE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT
WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE
PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL
EXCLUDE OR LIMIT pai international/pai mobiles LIABILITY FOR (I) DEATH OR
PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT
LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, pai international /
pai mobiles LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF
THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE
5. General
Terms
1. Pai
International/Pai Mobiles may subcontract or assign performance of its
obligations to third parties but shall not be relieved of its obligations to
you in doing so
2. Pai
International / Pai Mobiles and its affiliate and its agents is not responsible
for any failures or delays in performing under the Plan that are due to events
outside its reasonable control
3. This Plan
is offered and valid only if you are making a Damage Repair Request in India
4. This Plan
is not offered to persons who have not reached at least the age of 18. This
Plan may not be available in all states, and is not available where prohibited
by law
5. In
carrying out its obligations Pai International / Pai Mobiles may, at their
discretion and solely for the purposes of monitoring the quality of their
response, record part or all of the calls between you and them
6. Pai
International has security measures, which should protect your data against
unauthorized access or disclosure as well as unlawful destruction. You will be
responsible for the instructions you give to Pai International regarding the
processing of data, and Pai International will seek to comply with those
instructions as reasonably necessary for the performance of the service and
support obligations under the Plan. If you do not agree with the above or if
you have questions regarding how your data may be impacted by being processed
in this way,
7. The terms
of the Plan, including the original sales receipt of the Registered Device and
the Plan Confirmation, prevail over any conflicting, additional, or other terms
of any purchase order or other document, and constitute your and Pai
International / Pai Mobiles entire understanding with respect to the Plan
8. Pai
International is not obligated to renew this Plan.
9. There is
no informal dispute settlement process available under this Plan
10. In the
event any section or portion of a section of these terms and conditions are
deemed invalid, void or unenforceable, that section or portion of a section
shall be severed & or revised from these terms and conditions, and the
remaining terms and conditions shall continue in full force and effect. Pai
International does not own the responsibility of the communication for the
changes made any.
11. These terms
and conditions shall be governed by and construed under the laws of India
12. These terms
and conditions do not affect your statutory rights as a consumer
13. Customers
consents to Pai International sending periodic transactional SMS regarding the
Plan bought by the customers as per the governing TRAI regulations
Support Contact Details:
14. Pai
International / Pai Mobiles Customer Support Number: 08042464343 /
04042464343
15. Pai
International / Pai Mobiles Customer Support Email ID:
helpline@paiinternational.in