Pai Service Contract: Terms and Conditions
General Definitions:
Domestic Electrical / Electronic Products –
Includes Products such as Cameras, Colour Televisions, Washing Machines,
Refrigerators, Music Systems, Air Conditioners, Microwave Ovens or any other
Products that may be included from time to time.
Product / Products – The
Products should be for domestic & personal use only and not be used for
commercial, rental or profit generation purposes excluding computing products
for small office / home office use.
Official Channels – Manufacturer, Manufacturers
subsidiary company, Authorised Dealer / Distributor appointed by the
Manufacturer or its subsidiary located within India.
Normal Operating Condition –
Ability of the Product to perform its specified function subject to the
acceptable level of change in performance due to ageing or climatic conditions.
The acceptable level of change for this purpose will be as per the respective
manufacturers' specifications.
Normal Use – Use of the Product in
accordance with the manufacturers guidelines for Product usage including but
not limited to regular maintenance & upkeep of the Product, usage of
specified protection devices such as voltage stabilizer.
Breakdown – means the mechanical and/or
electrical defects and/or failure of a Product that cause it to not function in
its intended manner
Covered Breakdown - Breakdown covered by the
Manufacturer's Warranty during the Manufacturer's Warranty period. The Covered
Breakdown will vary for each Product in accordance with the Manufacturer's
Warranty for the said Product.
Carry – in basis – The Product has to be carried
/ transported to the designated repair centre by You at Your cost.
In home basis – The repair technician will
visit the premises where the Product has been installed to provide the repair
service.
Call out charges – Charge payable to arrange for
the repair technician to visit the premises where the Product has been
installed.
Manufacturer's Warranty -
The original warranty given by the respective Manufacturer in respect of a
Product.
Manufacturer's Warranty Period -
The uninterrupted period of the Manufacturer's Warranty cover as stated on the
original official Manufacturer's Warranty certificate or publication.
We, Us, Our, Retailer –
Pai International Electronics Ltd with an office located at No.28/1A, 100 Feet
Road, Indiranagar, Bangalore – 560038.
You, Your - The Service Contract holder.
This Service Contract is a contract between You,
the Service Contract holder and Us, Retailer (hereinafter called the “Company”).
This service contract booklet, the information provided by You and the Service
Contract Certificate form the contract between You and Us.
In consideration of the service contract fee paid
by You, we will provide the cost of
repair for the Covered Breakdown of Your Domestic Electrical / Electronic
Product as mentioned in the certificate, during the period of Service Contract,
subject to the terms, conditions, exceptions and limitations contained herein
or endorsed hereupon in future.
Service Contract Benefits:
Mechanical and electrical breakdown to the extent
provided by the Manufacturer's Warranty for Domestic Electrical /
Electronic Products manufactured in India or is legally imported in
India & sold through Official Channels supported by an invoice &
Manufacturer's Warranty. The Service Contract cover commences
on the expiration of the Manufacturer's Warranty period and is
for a period mentioned in the “Service Contract Details“ section of the Service
Contract Certificate. Any Product failure arising before the
commencement of the Service Contract period i.e. during the Manufacturer's
Warranty period or after the expiration of the Service Contract period
will not be covered by this service contract.
For LED TV: The Service Contract cover commences on the expiration of both the Manufacturer's Warranty period & Panel Warranty period (if provided by the Manufacturer). Any Product failure arising before the commencement of the Service Contract period i.e. during the Manufacturer's Warranty period & Panel Warranty period (if provided by the Manufacturer) or after the expiration of the Service Contract period will not be covered by this service contract.
Products Covered:
This Service Contract covers specific models of Domestic Electrical / Electronic Products such as Cameras, Colour Televisions, Washing Machines, Refrigerators, Music Systems, Air Conditioners, Microwave Ovens and any other Product that we include from time to time. For the complete and updated list of Products & models covered please call the Company at the phone numbers mentioned on the Service Contract Certificate.
What We Cover:
Company will organise for repair to Normal
Operating Condition, or replace at our discretion a covered electrical /
electronic Product, after it has suffered a Covered Breakdown during Normal
Use. This Service Contract covers the cost of Parts and Labour for all
Products on a carry-in basis and Call out charges for in-home service (where
applicable) on certain non-portable Products. You will be advised which
coverage is provided when You report the failure / claim. Original
supplied remote controls, if covered and shown in the certificate, are covered
as above on a Carry – in basis only.
If a repair will cost more than the purchase price
of a replacement, we have the right to replace the product with a new
equivalent model with similar specification, not to exceed the original
purchase price you paid for the product. Should a replacement model not
be available, You will be given a monetary refund not exceeding the original
purchase price of the insured Product. This decision is at our sole discretion.
In the event of Product replacement or monetary refund this coverage under the
Service Contract Certificate will prematurely terminate with no refund of fee
& the Product becomes our property.
Food damage loss that results from a mechanical,
electronics or electrical component failure of a refrigerator or freezer up
Rs.1,500 also covered.
We are not responsible for any consequential or
incidental damages arising from the use or loss of use of the Product.
Your statutory rights are unaffected.
This contract is valid only in India on Products which are purchased and repaired within India.
Conditions of Cover:
This Service Contract may only be purchased within
30 days of delivery of a covered Product and is only valid if:
1) The
Product is manufactured in India or is legally imported in India & sold
through Official Channels supported by an invoice & Manufacturer's
Warranty.
2) The
Product is purchased new from the manufacturers' authorised dealer /
distributor and is supported by Manufacturer's Warranty of not less than 12
months and not exceeding 3 years.
3) The
Product is for domestic and personal use only. Cover is not valid on Products
intended for commercial, rental or profit generation purposes excluding
computing products for small office / home office use.
4) The
Product is used in accordance with the manufacturer's guidelines for Product
usage including but not limited to regular maintenance & upkeep of the
Product.
5) Manufacturer's Warranty remains valid throughout its validity period.
What is Not Covered:
1. Costs
implicitly or explicitly covered by any manufacturers, suppliers or repairers
or warranty.
2. Non-operating
and cosmetic damage to the Product, such as damage to paintwork, Product
finish, dents or scratches.
3. Accessories
used in or with the Product unless covered under a separate extended warranty
service contract (for example, computer software, modem, scanner, printer and
charger).
4. Replacement
of any consumable item or accessory. These include, but are not limited to:
plugs, fuses, batteries, light bulbs, light covers, cables, filters,
attachments, belts, toner, ribbons, drums, tapes or software, and add-on
options incorporated in a Product for which the Service Contract was purchased.
5. Normal
wear and tear of items not integral to the functioning of the Product.
6. Routine
maintenance, cleaning, lubrication, adjustments or alignments, overhaul,
modification and de-scaling.
7. Damage
caused by unauthorized repair, theft, burglary and accident including
earthquake, storm and /or hurricane, abuse, misuse, sand, dust, water,
negligence, fire, flood, lightning, malicious damage, impact, corrosion,
battery leakage, acts of god, animal or insect infestation or intrusion.
8. Damage
resulting from power outage, power surges or dips, fluctuating voltage,
inadequate or improper voltage or current.
9. Cost
of removal or re-installation of the Product.
10. Reception
or transmission problems resulting from external causes.
11. Problems
or defects not covered under the original Manufacturer’s Warranty.
12. Batteries,
internal or external to the Product.
13. Breakdowns
caused by computer virus or realignments to Products.
14. Recalls
or modifications to the Product.
15. Failure
to follow the manufacturer's instructions.
16. Costs
arising from incorrect installation, modification or maintenance.
17. Costs
if no fault is found with the Product.
18. Costs
arising from being unable to use the Product or from damage which results from
the Breakdown of the Product.
19. Commercial
usage except product used in rental property, as identified in the Service
Contract Certificate.
20. Damage/failure
caused before or during Product delivery.
21. Use
of batteries, charger and / or accessories not approved by the manufacturer,
incorrect electrical leads or connection.
22. The
cost of repairing, restoring or reconfiguring computer software.
23. We are not responsible for any consequential or incidental damages arising from the use or loss of use of the Product. Your & the Customers statutory rights are unaffected.
How to Claim:
If your covered Product does not work:
a. Check
the Product user manual / handbook to make sure the controls are properly set
and check the fuse in the plug;
b. Check
You are covered under the terms and conditions of the contract;
c. Contact
Us at the telephone number for Your city within 7 days of the occurrence of the
Product failure and we will make the appropriate arrangements to resolve the
problem. If the Product is portable You may be asked to take it to the nearest
repair centre.
d. We will need to see this document to proceed with the repair. Please note that no claim will be entertained in the absence of the ORIGINAL Service Contract Certificate.
Important Conditions related to Claims:
a. All
repairs must be made by our authorised repair agents.
b. This contract
will be cancelled in the event of Your fraud, attempted fraud, or
non-disclosure of any changes that affect this contract and no refund of
Service Contract fee will be due to You.
c. You
must comply with the claim’s procedure set out in the “How to Claim” section
above. We will not organise any repairs or make any payment, under this Service
Contract if You fail to comply.
d. If at the time of any failure / damage to the covered Product, the Product is covered in part or full by any insurance either by the proposer or any other person, this Company shall not be liable to pay or contribute more than its rateable proportion of such loss, failure or damage.
Cancellation:
You may cancel this contract within 15 days of purchase of service contract. After expiry of 15 days no cancellation and refund will be permitted. To cancel Your service contract, simply return this certificate along with a notice of cancellation to the company from whom You purchased this Service Contract. We may cancel the contract at any time by giving You 15 days’ notice in writing to Your last known address. You will be eligible for a pro-rata refund of the fee You paid. In the event of theft, fraud, sale or return of the Product to Us, we will cancel this Service Contract with no refund.
Limitation
of Liability
Per Repair - Our liability for any one repair shall
in no event exceed the lower of either the original purchase price paid for the
applicable Product or the retail price of the model of a similar specification
and like functionality, at the time of said repair.
Aggregate - The total of all benefits paid or payable during the Service Contract Certificate period towards any particular Product holding a Service Contract Certificate covered under this Service Contract shall not exceed the lower of the original purchase price paid for the applicable Product or the retail price of the model of a similar specification and like functionality.